Refund & Credit Policy

What you're paying for

Your submission fee pays for a real curator to personally review your track — not for a guaranteed placement. A completed review (an accept or a decline, with feedback) within our review window is a fulfilled service, whether or not the curator says yes.

The 96-hour review window

Every submission is reviewed within 96 hours (4 days) of your payment being confirmed.

If we miss the window

If a curator has not responded to your submission within 96 hours, you automatically receive a Playlistd credit equal to the fee you paid.

What a credit is

• Credits can be used to resubmit your track to any other curator or playlist on Playlistd — you're not limited to the one that missed the window.
• Credits never expire.
• Credits are tied to the email address the original submission was made under and are not transferable to another person or email.
• Credits cannot be exchanged for cash or any other form of payment — they're strictly for resubmission on Playlistd.

What isn't covered

The following do not qualify for a refund or credit:

• A curator declining your track — a decline delivered within the review window is a completed, valid review.
• An incorrect, broken, or private track link provided at submission.
• Dissatisfaction with stream counts, playlist performance, or visibility after a successful placement — as explained in our Terms of Service, we can't guarantee outcomes like these.

Questions or disputes

If you believe you're owed a credit and haven't received one, or have any other question about this policy, email contact@playlistd.online with your submission details.